Privacy Policy

Effective date: November 13, 2026

ClosersHQ LLC ("we", "us") makes ClosersHQ, an app that helps sales professionals work their prospect list, keep their goals and keep a private journal. This policy explains what we collect, why, and the choices you have.

The short version

We collect what you put into the app and what we need to sign you in. We do not sell it, and we do not use it for advertising.
The app never contacts your prospects. Texts, emails and calls go out from your own phone.
Your data is yours alone, unless you join a team. On a team, some of your business activity is shared with that team (section 5).
AI features run only when you tap them, and send the information that feature needs to our AI provider (section 4).
You can download your data or delete your account at any time (section 8).

1. What we collect

Your account. Your email address (to sign you in), and when you signed up and last signed in.

If you choose Continue with Google, we receive your name, email address and profile picture from your Google account. We use your email address to create your account and sign you in. Your name and picture are stored with your sign-in record and are not used for anything else. We do not receive your Google password and we do not access anything else in your Google account (no contacts, calendar, email or files). We do not sell this information, use it for advertising, or share it with anyone except the providers that store it for us (section 6). It is deleted when you delete your account. ClosersHQ's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Your profile. What you add about yourself: name, title, phone number, office address, company, industry, time zone, how your day works, your meeting room links, and a profile picture if you add one.

What you put in the app. Prospects you add or import (name, phone number, email, notes, call and meeting details, who referred them, and details for your industry such as a property or meeting address), an automatic history of changes to each prospect, your message templates and call scripts, goals, tasks (with their notes, dates, photos and any fields of your own you add to them), journal entries, coaching sessions, AI answers you asked for, customer profiles, saved dashboards, and photos you upload.

Team information, if you use teams: who is on the team, roles, invitations, requests to join, shared meetings, team goals, and which tasks are assigned to or shared with whom.

Records we create. When you use AI features: the time, the feature, and its size and cost (not what you wrote), and any extra AI credits added to your account. Notifications shown in your inbox. A daily restore point of your own data for the last 7 days, so you can undo mistakes. Our hosting providers keep standard technical logs (for example IP address and device type) for security.

On your device. If you turn on reminders for confirmation calls, your device keeps the reminders it will show (a prospect's first name and the time of their appointment); they are not sent through any notification service, and they are removed when you sign out. If you add the ClosersHQ widget to your phone's home screen, the phone keeps a copy of the list it shows (titles of your goals or tasks, with their progress or due dates) so the widget can display it; this copy stays on the phone and is cleared when you sign out. The app keeps your sign-in, your display settings, any background photo you upload, and changes waiting to be saved while you are offline, in your browser's storage. We do not use advertising cookies, analytics or trackers, and we do not track you across other websites, so we do not respond to "Do Not Track" signals.

We do not collect payment card numbers. Paid plans are not on sale yet. When they are, payment will be handled by a payment provider (such as Apple or Google for purchases made in the phone apps), and we will update this policy before then. The app has no fields for financial account information. Please don't enter any.

2. Information about other people

Prospect information you add is information about other people. You decide what to add and why; we store and process it only on your behalf, to provide the app to you. We never contact your prospects, and we never sell their information or use it for our own purposes. You are responsible for having the right to keep it and to contact them, and for honoring do-not-call and opt-out requests.

3. How we use information

to run the app and sync it across your devices;
to provide AI features you choose to use (see section 4);
to provide team features, if you join a team (see section 5);
to keep the service secure, prevent abuse and enforce usage limits;
to answer your support requests and send essential account emails (for example sign-in codes).

We do not sell personal information, we do not show ads, and we do not use your data or your prospects' data for advertising. If we ever send product news by email, it will be only with your permission, and every such email will have an unsubscribe link.

4. AI features

AI features run only when you tap them. When you do, the information needed for that feature is sent from our server to our AI provider, Anthropic, to produce the answer. Depending on the feature this can include: your profile (role, company, industry and how your day works), your goals, your own tasks (their titles, status and due dates) and activity numbers, your journal entries, My Why and notes, what you type to the coach, your customer profiles, and any photo you choose to send (a goal photo, an outfit photo, or contact screenshots you import).

The app does not send your prospect list. Meetings are described only by type, time and status.
Contact screenshots you choose to import are sent so the AI can read the contact details.
Anything you type yourself is sent as written, so leave prospects' names out of journal entries and coach chats if you don't want them sent.
Answers, and coaching sessions you save, are stored in your account like the rest of your data.
As of the date of this policy, Anthropic's commercial terms say it does not use this data to train its models and keeps it only for a limited time for safety and abuse monitoring.

If you connect your own Anthropic API key, those requests run under your own agreement with Anthropic. If your team's admin shares their key with the team, your requests run on their Anthropic account. A connected key is stored encrypted, is used only by our server to make your requests, and is never displayed again.

5. Teams

If you join or create a team, some of your information is shared inside that team:

Everyone on the team can see your name, email address, role, who you report to, profile picture and the cell phone number on your profile, and can check whether you are free at a given time (not what you are doing). If you ask to join a team, its admins and managers see your name and email address with the request.
Team admins and managers can see your business activity: your prospects (name, type, last call date and result, meeting details, who first added them and industry fields such as a property address, but not your notes, phone numbers or email addresses) and your totals (calls made and answered, meetings booked and attended, and prospects added).
Teammates whose role includes team numbers (viewers, and members if an admin allows it) see each member's totals of calls and meetings only. If your team is linked to a parent organization, people there with the same permission see your team's totals. On a team goal, everyone who can see the goal sees how much each contributor added each day.
If you share a prospect with a teammate, or add a teammate to a meeting with that prospect, the teammate can see that prospect's record: name, email address, notes, call history, meeting details and industry fields. They do not see the phone number unless you also make them a caller. A teammate you add to a meeting can also see that meeting, and stays a viewer of that prospect afterwards, until you remove them under Viewers.
A phone number is visible to a teammate only if you make them a "caller" on that prospect, with two exceptions. A team admin or manager can move a prospect from your list to another member's list, including their own, and the whole record moves with it, including the number and notes. And when someone leaves the team, a prospect they had shared passes, with its number, to the teammate who takes it over, and that teammate's upline can see it.
Team admins can download a daily team backup. It holds each member's name and email address, and every member's prospects (including their do-not-call and deleted lists), meetings and call history. Prospect notes, meeting notes, phone numbers and email addresses are left out. Backups older than 30 days are deleted.
If you assign a task to a teammate, or add a teammate to a task as a viewer, that teammate can see the task: its title, notes, status, dates, level and type, and photos, and your name. What you put in fields of your own is not shown to them in the app. A teammate the task is assigned to can change its status; nobody but you can edit or delete it. You are told when they finish it, and they are told when you assign it. Tasks you have not assigned or shared are not visible to anyone on your team, including admins and managers. Tasks are not part of the team backup.
If you leave a team, prospects you shared with a teammate stay with the team; everything else leaves with you. Task sharing between you and your former teammates ends: a task you had assigned comes back to you, and you lose sight of tasks they had assigned to or shared with you.
Your personal goals, your tasks (unless you assign or share them as above), journal entries, My Why, photos, coaching sessions, daily notes, AI usage and AI key are never visible to your team. Nobody on a team can read your call history or your meetings directly, apart from what is described above.

The team's admins decide who is on the team. If your employer or upline runs the team, they are responsible for how the team uses this information.

6. Who we share with

We share personal information only as follows.

Companies that run parts of ClosersHQ for us:

Supabase (database, photo storage and sign-in);
Vercel (website hosting);
Anthropic (AI features, see section 4);
Resend (delivers sign-in emails);
GitHub (stores our encrypted nightly backups);
Cloudflare (domain, support email forwarding, and a bot check on the sign-in screen).

Google. If you choose "Continue with Google", Google handles that sign-in. Our pages also load their typefaces from Google Fonts, which means Google receives your device's IP address when a page loads. Google handles this under its own privacy policy.

Your team, if you join one (section 5).

Legal and safety. We may disclose information if the law requires it, or to protect the rights and safety of users or others.

Business transfer. If ClosersHQ is sold or merged, your information may pass to the new owner, who must keep honoring this policy.

We do not sell personal information or share it for advertising.

7. Where data is stored and how it's protected

Our database is hosted in the United States. Some providers (for example our website host) operate servers in other countries. Data is encrypted in transit, and our database provider encrypts it at rest. Access is restricted so that an account can reach only its own data, plus what a team has shared with it (section 5).

We (ClosersHQ staff) can see account details needed to run the service: your email, name, sign-up and last sign-in dates, plan, team and how many prospects you have. We do not read the contents of accounts, such as prospects, notes or journals, except when you ask us for help, or when needed to fix a fault, keep the service secure or meet a legal duty.

No system is perfectly secure. If a security breach affects your personal information, we will tell you without unreasonable delay, and always within the time the law requires. We will tell you what happened, what information was involved and what you should do. Because prospect information belongs to the user who entered it, we notify that user, who decides whether their prospects must be told.

8. Keeping and deleting data

We keep your data while your account is open.

You can download your data at any time (Settings → Account → Account data and deletion → Download my data). The download holds your own records; photos are listed in it rather than included.
You can delete your account in the app (Settings → Account → Account data and deletion → Danger zone). This permanently deletes your account and the data in it from our live database straight away, including your photos. Two kinds of copy last a little longer: our encrypted nightly backups, which are erased automatically within 30 days, and, if you were on a team, that team's daily backups, which hold your name and email address and your prospects without their notes, phone numbers or email addresses, and are deleted once they are more than 30 days old. If you want your information removed from a team's backups sooner, email us. Prospects that had already been moved to a teammate's list stay with that teammate. Prospects you had only shared are deleted with your account.
If you can't open the app, email support@closershq.net from the address on your account and ask us to delete it. We remove the account and its photos by hand.

9. Your rights

ClosersHQ is operated from the United States and is intended for users in the United States. If you use it from elsewhere, your information is processed in the United States.

Depending on the state you live in (for example California), you may have the right to:

access, correct, download or delete your personal information;
not be treated differently for using these rights.

We do not sell personal information or use it for targeted advertising, so there is nothing to opt out of.

Most of this you can do yourself in the app. For anything else, email support@closershq.net. We will reply within 30 days, and we may need to confirm it is you. You can appeal a decision by replying to our answer. If your information is in another ClosersHQ user's prospect list, contact that user, or contact us and we will pass your request on.

10. Children

ClosersHQ is for working adults and is not directed to anyone under 18. We do not knowingly collect information from anyone under 18, and never from children under 13. If you believe a child has given us information, email us and we will delete it.

11. Changes

If we make material changes to this policy, we will tell you in the app or by email before they take effect, and change the effective date above.

12. Contact

ClosersHQ LLC, 223-07 Murdock Avenue, Queens, NY 11429, support@closershq.net.